Privacy Policy

1. Introduction

CLEIN Home Services Platform ("CLEIN", "we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and services.

2. Information We Collect

2.1 Personal Information

When you register with CLEIN, we collect:

• Full name and contact information (email, phone number)
• Residential or service address
• Payment information (processed securely through our payment partners)
• Government-issued ID (for service providers)
• Tax code (Codice Fiscale) for Italian residents

2.2 Usage Information

We automatically collect:

• Device information (type, operating system, unique identifiers)
• Location data (with your permission)
• App usage patterns and preferences
• Service booking history and interactions

3. How We Use Your Information

We use your information to:

• Provide and improve our services
• Process bookings and payments
• Connect customers with service providers
• Send service updates and notifications
• Ensure safety and prevent fraud
• Comply with legal obligations
• Analyze usage patterns to enhance user experience

4. Information Sharing

We share your information only:

• With service providers to fulfill bookings
• With payment processors to handle transactions
• With insurance partners for coverage purposes
• When required by law or legal process
• With your explicit consent

5. Data Security

We implement industry-standard security measures including encryption, secure servers, and regular security audits to protect your personal information from unauthorized access, disclosure, or misuse.

6. Your Rights

Under GDPR and Italian privacy laws, you have the right to:

• Access your personal data
• Correct inaccurate information
• Request deletion of your data
• Restrict or object to processing
• Data portability
• Withdraw consent at any time

7. Cookies and Tracking

Our app uses cookies and similar technologies to enhance your experience, analyze usage, and provide personalized content. You can manage cookie preferences in your device settings.

8. Children's Privacy

CLEIN services are not intended for children under 18. We do not knowingly collect personal information from minors.

9. Data Retention

We retain your information for as long as necessary to provide services and comply with legal obligations. You may request deletion of your account and associated data at any time.

10. International Transfers

Your data may be transferred to and processed in countries outside the EU. We ensure appropriate safeguards are in place to protect your information in accordance with this policy.

11. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of any material changes through the app or via email.

12. Contact Us

For privacy-related questions or to exercise your rights, contact us at: